The Black Lives Matter movement, a global pandemic, a fragile economy, and increasingly divisive social issues have led companies to consider how, or whether, to engage in political and social discourse. Frequently, companies incite employee discontent or lose customer & industry loyalty because there are no playbooks or algorithms to determine what to do. In …
The definition of “customer” is fairly clear to all, but sometimes it is helpful to understand the overarching concept, especially as creative thinking emerges about providing exceptional customer experiences for internal and external customers who may define experience differently. The importance of employee satisfaction is just as great as that of customer satisfaction.When your employees …
USO Speaker Series: The Importance of Customer Service Read More »
From the Podcast LaunchStreet – Everyday Innovators with Tamara Ghandour Sometimes I rush to get buy-in for my ideas. And, when I do that I find that things tend to fall apart on the back end. Our Everyday Innovator, Jessica Hinman, shares how sometimes pressing pause and even the frustrating delays are good for deeper …
2022 Women in Auto Care Conference Download the Full Presentation Women, especially those in male-dominated industry, are frequently affected by the feelings of Imposter Syndrome. Even when we are fully supported in our roles and by our peers, we experience that never-ending doubt, which limits us both professionally and personally. Corporate culture historically has exacerbated …
Presented by: Tammy Tecklenburg, Principal, Tecklenburg Advisors. Speakers include: Jessica Hinman, Chief Corporate Responsibility Officer, FCP Euro and Lani Glancy, Vice President, Talent Development, DEI & Communications, AutoZone The importance of diversity, equity, and inclusion (DEI) has been increasing for every industry. However, can the auto care industry lead the way by embracing DEI efforts …
Developing a Sustainable Workforce Through Diversity, Equity, and Inclusion Read More »
FCP Euro is excited to introduce CSR and welcome a new member to our growing team, Jessica Hinman. Jessica, the former Manager of Global Corporate Social Responsibility at Pratt & Whitney, joins FCP Euro as our Chief Corporate Social Responsibility Officer. Below is a Q&A regarding what CSR is, Jessica’s personal and professional history, why …
How FCP Euro Will Give Back to Employees & Community Read More »
The coronavirus pandemic and the resurgence of social justice movements have affected every facet of life. The interconnectedness of the complex systems that make the modern society run has never been more apparent. Social change leaders have been a beacon of hope for society. Join our panel of experts to gain an understanding of the …
UCONN Elevate: Beacons of Hope – Social Change Careers Read More »
In response to the need for virtual learning programs for youth worldwide, RTX and its businesses launched Stay @ Home w/ STEM. This website features content from Raytheon Technologies’ STEM education partners across communities, providing middle to high school students enriching content that keeps them interested in STEM concepts and careers – all virtually. The …
Collaborated and executed the expansion of legacy UTC’s strategic partnership with Engineers Without Borders USA (EWB-USA), a leading nonprofit dedicated to building a better world. The partnership enhances UTC’s (now RTX) support of EWB-USA’s domestic and international volunteer projects, including disaster relief assistance, while increasing the company’s financial support for programming growth in RTX communities. Related …
Initiated core team consisting of HR representatives within Pratt & Whitney business units to align engagement and recruitment with strategic colleges & universities. This included legacy United Technologies (now RTX) multimillion-dollar national partnership to expand NAF Academies of Engineering to Puerto Rico and beyond in 2020. Through the partnership, RTX and NAF will bring professional …