The Black Lives Matter movement, a global pandemic, a fragile economy, and increasingly divisive social issues have led companies to consider how, or whether, to engage in political and social discourse. Frequently, companies incite employee discontent or lose customer & industry loyalty because there are no playbooks or algorithms to determine what to do. In …
The definition of “customer” is fairly clear to all, but sometimes it is helpful to understand the overarching concept, especially as creative thinking emerges about providing exceptional customer experiences for internal and external customers who may define experience differently. The importance of employee satisfaction is just as great as that of customer satisfaction.When your employees …
USO Speaker Series: The Importance of Customer Service Read More »
08/09/2022 — FCP Euro Releases Inaugural Corporate Social Responsibility Annual Impact Report Connecticut-based e-commerce retailer FCP Euro has released the company’s first Corporate Social Responsibility (CSR) Annual Impact Report, detailing its approach and engagement with the sustainability topics that matter to its greater community. In June 2020, FCP Euro took a public stance committing to creating a more deliberate and transparent focus …
From the Podcast LaunchStreet – Everyday Innovators with Tamara Ghandour Sometimes I rush to get buy-in for my ideas. And, when I do that I find that things tend to fall apart on the back end. Our Everyday Innovator, Jessica Hinman, shares how sometimes pressing pause and even the frustrating delays are good for deeper …
2022 Women in Auto Care Conference Download the Full Presentation Women, especially those in male-dominated industry, are frequently affected by the feelings of Imposter Syndrome. Even when we are fully supported in our roles and by our peers, we experience that never-ending doubt, which limits us both professionally and personally. Corporate culture historically has exacerbated …
Racing Pride – a movement positively promoting LGBTQ+ inclusion in the international Motorsport community – has announced their North American launch and we’re beyond excited to be one of their official partners. FCP Euro’s Corporate Social Responsibility Committee was introduced with Racing Pride in June last year and quickly built a connection in educating and promoting …
Presented by: Tammy Tecklenburg, Principal, Tecklenburg Advisors. Speakers include: Jessica Hinman, Chief Corporate Responsibility Officer, FCP Euro and Lani Glancy, Vice President, Talent Development, DEI & Communications, AutoZone The importance of diversity, equity, and inclusion (DEI) has been increasing for every industry. However, can the auto care industry lead the way by embracing DEI efforts …
Developing a Sustainable Workforce Through Diversity, Equity, and Inclusion Read More »
FCP Euro is excited to introduce CSR and welcome a new member to our growing team, Jessica Hinman. Jessica, the former Manager of Global Corporate Social Responsibility at Pratt & Whitney, joins FCP Euro as our Chief Corporate Social Responsibility Officer. Below is a Q&A regarding what CSR is, Jessica’s personal and professional history, why …
How FCP Euro Will Give Back to Employees & Community Read More »
https://www.youtube.com/watch?v=Sp6L_vvGQJM This Memorial Day Weekend 2021, FCP Euro donated 5% of all sales to the PenFed Foundation, directly supporting veterans and active service members. As part of our vision to be the world’s most trusted resource for European vehicle ownership, maintenance, and repair, we have a responsibility to make a positive and sustainable impact on the communities we …
Furthering our development within CSR, FCP Euro is proud to announce we’re now a Green-e Certified business, getting 100% of our energy at our facilities from renewable resources (solar and wind).This is another effective step towards environmental sustainability for our company. Supporting renewable energy projects will continue to build on our commitment to responsible growth …